Privacy Policy

Therly AI provides AI-powered self-support tools for reflection, emotional organization, journaling-style conversations, tests, and voice features. We do not provide medical, clinical, emergency, or licensed therapy services.

For privacy questions, contact business@therly.ai. For product support, contact support@therly.ai.

• Account information, such as email address, display name or nickname, authentication data, subscription status, and preferences.
• Conversation information, including messages you send to the AI assistant, AI-generated responses, session history, selected voice settings, and optional feedback.
• Payment and subscription information processed through payment providers such as Stripe. We do not store full card numbers.
• Technical and usage information, such as IP address, device and browser type, pages visited, error logs, cookie identifiers, approximate location derived from technical data, and product interaction events.
• Support communications, including emails, requests, reports, and related metadata.

Your conversations may include information about emotions, stress, relationships, sleep, anxiety, habits, or other personal experiences. Please do not share information you do not want processed by an AI service.

Therly AI is not intended for protected medical records, emergency communications, diagnosis, or treatment. Do not use the service as a place to store official medical records or urgent crisis information.

• To provide and personalize the service, including generating AI responses, keeping conversation context, and maintaining account features.
• To process subscriptions, purchases, invoices, renewals, cancellations, refunds, and fraud prevention.
• To maintain safety, security, abuse prevention, debugging, service integrity, and platform reliability.
• To improve the product using analytics, aggregated statistics, de-identified information, and user feedback.
• To communicate with you about account, support, product, legal, security, and service updates.
• To comply with applicable law, enforce our terms, and respond to lawful requests.

Where privacy laws require a legal basis, we rely on contract performance, legitimate interests, consent, legal obligations, and protection of rights and safety depending on the context.

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also have the right to withdraw consent where consent is the basis for processing.

To exercise privacy rights, contact business@therly.ai. We may need to verify your request before acting on it.

We use cookies and similar technologies to keep the service reliable, remember basic preferences, understand usage, prevent abuse, and improve performance.

You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

We do not sell personal information. We may share information with service providers that help operate Therly AI, such as hosting, database, authentication, payment, analytics, customer support, security, and AI infrastructure providers.

Service providers are expected to process information only for the services they provide to us and under appropriate confidentiality, security, and data-protection obligations.

Because Therly AI is an online service, information may be processed in countries other than where you live. Where required, we use appropriate safeguards for international transfers, such as contractual protections and security measures.

We retain information for as long as needed to provide the service, maintain records, comply with legal obligations, resolve disputes, prevent abuse, and enforce agreements.

Conversation history is generally retained while your account is active unless you delete it or request deletion. Backup deletion may take additional time for technical reasons.

We use technical and organizational safeguards designed to protect information, including access controls, encryption in transit, monitoring, and vendor security practices. No online service can guarantee absolute security.

Therly AI is intended for adults. You must be at least 18 years old to use the service. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify users, such as posting an updated version or sending an account notice.